If you are unhappy with your artwork for any reason please email me within 7 days of receiving your purchase and we will try to resolve the situation as quickly as possible: hello@sophiemacneill.com. I cannot be held responsible for any loss or damages while an item is in transit. 

Buyers are responsible for return shipping costs. 

This piece is sold UNFRAMED. I recommend getting it professionally framed but if you want to frame it yourself, feel free to email me hello@sophiemacneill.com and I'd be happy to make some suggestions! 

If you would like express shipping or insurance/tracking info - please contact me and I can provide an estimate.  I'm happy to work with you to find a shipping option that meets your needs and budget.

International orders are always sent with tracking through Canada Post with estimated delivery for 8-10 days. I'm happy to organize express shipping, with added extras like a signature on delivery if you'd prefer. - just let me know once you check out by emailing hello@sophiemacneill.com.

And yes, I know - International Shipping is pretty expensive. If it's cost-prohibitive for you, and you're willing to take the risk for untracked delivery, feel free to send me an email and I can confirm a lower price for sending it untracked/uninsured but please note, I can't be responsible for lost or damaged mail.